Open the form in Forms and look at its submissions. That tells you which half of the problem you have.

No submissions are listed

The form on your site isn't reaching SendBeam. Submit it yourself and read the message it shows.

  • "This form does not accept submissions from this site." The form's Allowed sites don't include the site it is on. Add the exact address, including https:// and whether it has www.: https://www.example.com and https://example.com are different sites. See Forms.
  • "Form not found or inactive." The form was switched off or deleted, or the embed code on your site points at an old form. Copy the current embed code from the form's page.
  • "This form has reached its daily limit." The form has accepted as many signups today as its Daily cap allows. Raise the cap on the form's page if you expect more.
  • "Please complete the verification and try again." The form uses a verification check that isn't on your page. See Contact forms and Turnstile.
  • Nothing happens at all. Your page builder may have changed or removed the embed code. Paste it in again, then follow Test after embedding.

Submissions are listed, but no subscribed contact appears

  • The list uses double opt-in. The person is waiting to confirm. They become a subscriber only after clicking the link in the confirmation email. See People aren't getting the confirmation email.
  • The address bounced or reported you as spam before. The visitor still sees your thank-you message, but no contact is created and nothing is emailed. Your earlier bounce or complaint for that address stands. See Suppressions.
  • "This list is not accepting new subscribers right now." Your account has reached its plan's contact limit, so new addresses can't be added. Upgrade on Billing & Plans.